VMware Service Manager

VMware Service Manager
Developer(s)	VMware, Inc.

Stable release	Version 9.1.7 / October 24, 2013 (2013-10-24)
Website	www.vmware.com

VMware Service Manager developed by VMware automates IT Service Management with a workflow engine to control IT Service processes. This lets users deliver and manage physical, virtual, and cloud-based IT services in a standardized and scalable way. VMware Service Manager presents IT services with a service catalog to end-users and automates the request process for provisioning cloud resources.

VMware Service Manager enhances the cloud experience:^[1]

Gives cloud consumers a unified experience and dramatically simplifies requests for cloud resources
Removes demand bottlenecks while enforcing approval policies through service automation
Controls access to resources while providing the flexibility to choose and easily modify services
Connect to other VMware solutions to provide closed loop cloud service management
Drive customer and business satisfaction higher

System requirements

Web Server

Operating System	Web Server	Hardware*	Miscellaneous Requirement
Windows Server 2003 SP2 (32-bit)	IIS 6	x86, x64	.NET 3.5 MMC 3.0 and above
Windows Server 2008 SP2 (32-bit)	IIS 7	x86, x64	.NET 3.5 MMC 3.0 and above
Windows Server 2008 SP2 (64-bit)	IIS 7.5	x64	.NET 3.5 MMC 3.0 and above

Database Server

Database	Version	Table Space Required
SQL Server	2005 SP3, 2008 SP1, 2008 R2	Above 200 MB
Oracle	10g R2, 11g R1 or R2 or higher	Above 200 MB

Full Client

Operating System	Browser	Browser Version	Miscellaneous Requirement
Windows XP SP2	Internet Explorer	7.0, 8.0	MDAC 2.7 and above
Windows Vista	Internet Explorer	7.0, 8.0, 9.0	MDAC 2.7 and above
Windows 7	Internet Explorer	8.0, 9.0	MDAC 2.7 and above

Version history

Version	Released	Notes
9.1 Feature Pack 08	February 2014
9.1 Feature Pack 07	October 2013
9.1 Feature Pack 06	July 2013
9.1 Patch 05	March 2013
9.1 Patch 04	December 2012
9.1 Patch 03	September, 2012
9.1 Patch 02	June 13, 2012
9.1 Patch 01	March 15, 2012
9.1	November 30, 2011

Future Developments

In July 2014, it was announced that VMware and IT Service Management software company Alemba had entered into an agreement to hand control of the support and development of VMware Service Manager to Alemba.^[2]

Under the terms of this agreement, Alemba has taken over all operational aspects of VMware Service Manager, including support, account management and consultancy. Full product support and a development roadmap will now continue past the previous end of availability date of March 2017.

Alemba rebranded and relicensed the VMware Service Manager product as vFire Core. In December 2014, Alemba announced the release of vFire Core 9.2.0, the first major release of the tool under Alemba’s ownership.^[3]

References

↑ "Prerequisites VMware Service Manager 9.1". VMware Inc. Retrieved 2 July 2012.
↑ VMware Alemba Agreement. Accessed 25 January 2015.
↑ Alemba release vFire Core. Accessed 25 January 2015.

External links

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