Passenger information

Passenger information is information provided to public transport users about the nature and state of a public transport service, though visual, voice or touchable media. A distinction can be drawn between:

Static information is made available traditionally in printed form though route network maps, timetable booklets, name signs and/or pictograms at stations and stops, etc. This information is also available through dedicated national and local telephone services. In many areas, static information is now being made available electronically through websites or over mobile phone services (typically via SMS).

Information is increasingly provided in audio form as well, both on vehicles and at stops. Public address systems, usually but not always automated, will typically give next service announcements at stations and next stop announcement onboard vehicles.

Real time information is an advance on this, which recognises the fact that public transport services do not always operate exactly according to the published timetable. By providing real time information to travellers, they are better able to conduct their journey confidently, including taking any necessary steps in the event of delays. This helps to encourage greater use of public transport, which for many countries is a political goal.

Real time information is provided over specialist passenger information systems.

Issues with passenger information

There are four principal considerations for the provision of passenger information (static or real time):

See also

External links

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