MTR Service Update

MTR Service Update[1] is an online service that provides MTR service information through Twitter. It was founded by a group of Post-80s MTR employees and passengers. Messages are provided in Traditional Chinese and English. Although some of the founders are MTR employees, the service is not official.[2]

According to its Facebook page, MTR does not always take responsibility for its failures.[3]

Motivation

The team was founded because of dissatisfaction with MTR on communicating about service disruptions. Moreover, London Underground, which is the model for the MTR, has a perfect mechanism on reporting service disruptions.

Operational Challenges

As the service is user-driven, passenger involvement is very important. The team is working to fill information gaps in areas with low participation levels, such as Tseung Kwan O.[4]

Mobile Application

In addition to providing service on Twitter, the team has developed applications for popular mobile platforms.

References

  1. ↑
  2. ↑ Apple Daily. "難忍公司慢九拍　80後網上發功 港鐵員工自發公佈事故".
  3. ↑ "Leaflet of the MTR Service Update (In Chinese)".
  4. ↑ "A reply to a user on Facebook (In Chinese)".
  5. 1 2 "MetroStatus's Facebook page".
  6. ↑ "A post on the MetroStatus's Facebook page".
  7. ↑ "a post on the MTR Service Update's Facebook page".
  8. ↑ "Swiftzer's Facebook page".
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